Advice & Information
"Just to say thank you for all your help and support throughout the last few weeks and also, for all the kind words and wisdom that you have given us. We can never repay you for all your kindness, but you will always be in our prayers and du’a. Thank you for changing our lives, we will always appreciate it. May your good and hard work continue. Thank you." Ms B - Service User
Drop-in Advice, Advocacy and Information Service Provision
BMCS has continued to be a trusted first point of contact for those seeking advice, advocacy and information. The total number of people who contacted BMCS during the period April 2010 to March 2011 was 2,801. In addition, 70% of these contacts were from the BME communities and 44% of those who contacted us were female. In total, a phenomenal number of 14,082 users benefited from BMCS services including the 3,749 from our Cultural Awareness programme.
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NATURE OF ENQUIRY FROM BMCS ADVICE, ADVOCACY
AND INFORMATION SERVICE
*Figures do not include correspondence through email or written letter. Total people helped by BMCS in 2010/2011 financial year = 2801
BMCS has continued to increase the number of female service users as part of our organisational strategy. The number of service users that are male and female is almost equal; 1566 male and 1235 female. This is a phenomenal achievement for the staff of BMCS, especially considering that a decade ago, BMCS was very much a male dominated organisation
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